Returns & Refund Policy

Dealers Q

At Dealers Q, we are committed to supplying high-quality printer inks and toner cartridges to our dealer partners. If there is an issue with your order, we are here to resolve it quickly and professionally.

Because we operate as a B2B supplier, our return policy is designed to maintain product integrity while ensuring fair solutions for our dealers.

Return Eligibility

Returns are accepted under the following conditions:

• Incorrect product delivered

• Damaged product received

• Manufacturing defect

• Missing items in shipment

To qualify for a return:

• The request must be made within 3–5 business days of delivery

• Products must be unused and in original packaging

• Security seals (if any) must remain intact

• Proof of purchase (invoice/order number) must be provided

Non-Returnable Items

We do not accept returns for:

• Opened or used ink/toner cartridges

• Products damaged due to improper storage or handling

• Orders placed incorrectly by the dealer

• Clearance or special bulk discount items (unless defective)

Return Process

1. Contact our support team with your order details.

2. Provide clear photos of the product and packaging (if damaged or incorrect).

3. Our team will review and approve the return request.

4. Once approved, return instructions will be shared.

Please do not send products back without prior approval.

Refunds & Replacements

After inspection of returned items:

• Approved returns may qualify for replacement, store credit, or refund.

• Refunds (if applicable) will be processed via the original payment method.

• Processing time for refunds may take 5–10 business days.

For urgent stock needs, replacement shipments can be prioritized where possible.

Damaged Shipments

If the outer packaging appears damaged at the time of delivery:

• Please note it with the delivery partner before accepting.

• Take clear photos immediately.

• Report the issue within 48 hours.

This helps us resolve the issue quickly with the logistics provider.

Quality Commitment

At Dealers Q, we carefully inspect our printer inks and toner cartridges before dispatch. Our goal is to ensure that every dealer receives products that meet high performance and reliability standards.

We value long-term partnerships and are committed to resolving issues fairly and efficiently.

Contact Us

For return requests or assistance, please contact our support team with your order number and issue details.

Dealers Q – Supporting Dealers with Confidence.